Contact

Frequently Asked Questions

How can I place an order?

You can shop our full collection and place orders directly on our website: Velvetradianceskin.com

Where do you ship to?

We currently ship nationwide and internationally. Shipping rates and times may vary based on location.

How long does shipping take?

Processing takes 1-3 business days, and shipping times depend on your location. You will receive a tracking number once your order is dispatched.

How can I contact Velvet Radiance for further inquiries?

We’re happy to assist you! Use the contact form below or reach out to us via:

📩 Email:velvetradianceskin@gmail.com

What is Velvet Radiance?

Velvet Radiance is a luxury skincare brand focused on nourishing, brightening, and strengthening the skin with high-quality ingredients.

What makes Velvet Radiance different from other skincare brands?

We combine carefully selected natural and scientifically proven ingredients to create effective, luxurious formulas that prioritize skin health, hydration, and radiance.

Do you offer free shipping?

We are committed to delivering your Velvet Radiance products efficiently and securely. Please review our shipping details below:

Domestic Shipping (U.S.)

    •    USPS First Class Parcel Shipping is available for all orders.

    •    Orders over $100 qualify for FREE shipping within the U.S.

    •    Orders are processed within 2-3 business days before shipping.


International Shipping

    •    Buyers are responsible for any customs duties, import taxes, or additional fees that may apply.

    •    Velvet Radiance is not responsible for delays caused by customs processing.

    •    International shipping rates vary based on destination and shipping method selected at checkout.


We appreciate your understanding and support! If you have any questions about your order, feel free to contact our customer service team.

What is your refund policy?

At Velvet Radiance, we are committed to providing high-quality skincare products. Due to the nature of our products, we are unable to accept returns or exchanges at this time.

U.S. & International Orders

    •    We do not accept returns or exchanges on any purchases.

    •    Unfortunately, we cannot offer merchandise exchanges or returns on international orders either.


We appreciate your understanding and encourage you to reach out to our customer service team if you have any concerns about your order—we’re happy to assist you!